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Two days surrounded by absolute normalcy.  Nothing out of the ordinary.  Days seemed to fly by without incident and I was able to accomplish a good amount of work as I await for our QA audit from home office on Day 62.  I won’t waste your time by trying to make up details, because the point of this is to document what my days are like for me. I needed to make a call to a local refrigiration company to check the status of a part.  I was definitely unimpressed with how their so-called “customer service.”  I have a decent idea what that the standard should be, I work in the service industry. 

Backstory: A piece of equipment of ours broke and we needed to find a replacement for the part immediately.  Long story short they received that part on Friday and never called us to tell us it was in, service fail #1.  When I called yesterday to inquire about the part the customer service rep. kindly suggested that we would probably need them to come install a drawer. Quick note, a drawer is a pretty standard piece of equipment.  That being said, they don’t make them impossible to change out.  We don’t need a technition workign at $75/hr, milking the clock, installing this for us.  So I tell her that it would be a problem to come pick up the part because its the next town over and the other manager is off today.  Suddenly, she starts giving me this sob story about how they had jumped through hoops for us to get our part covered under warrentee.  So let me get this straight, you bent over backwards to get our part covered under warrentee only to slap us with unreal labor fee’s for installing a drawer?! No thanks, service fail #2.

Oh, another discussion that came up, rewinding machines.  Remember those?  Quite possibly the biggest scam of the 1990′s.  The entertainment industry telling everyone that VCR’s were ruining your video tapes so you have to buy a seperate machine that does the same exact thing.  What made this machine so magical that it wouldn’t ruin tapes exactly? The only good thing about this machine?  It rewinded tapes at like 1000 mph.  That thing made so much more noise than a VCR, and to be quite honest, scared me more than the actual VCR did when it came to ruining tapes.  Other than that, it just created a hastle by adding another step in finishing your movie getting it put away “properly.” 

side note:  when i walk by trees in nyc i like to think that the world was built around them, rather than trees being built around the world…